RETURNS
If you need to return an item, please contact me within 10 working days of receiving your jewellery, together with your reason for returning it.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Damaged, soiled, or altered items will not be accepted and will be returned to you.
Return shipping is the responsibility of the purchaser. If the item is found to be faulty, this shipping cost will be refunded to you.
All taxes, duties and customs charges incurred on deliveries outside New Zealand are your responsibility.
A note on variation: pieces from my current collection are individually made from my original designs, and while production is consistent, small natural variations can still occur between pieces. This is a feature of the process, not a fault, and isn’t grounds for return on its own.
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FAULTS AND REPAIRS
If you experience a fault with your piece, please contact me directly at sonia@soniatherese.com to discuss options.
For current collection pieces: I’ll work with you to determine the cause and, in most cases, can resolve this through repair or replacement ~ refunds are available where a repair or replacement isn’t a suitable fix.
For original, handmade pieces from earlier collections: given the nature of handmade work and the time that may have passed, I’ll assess these individually and discuss the best path forward with you directly ~ please get in touch and I’m happy to talk through what’s possible.
A fault is a genuine failure of the piece under normal, expected use. This doesn’t include general wear and tear, or damage from exposure to chemicals, undue stress, or other unusual conditions. I want you to end up a proud owner of your piece, so I’ll always work with you to figure out what’s going on.
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RESIZING
I offer a free resize of any ring purchased, unless otherwise stated on the original listing ~ some rings simply cannot be resized. It’s your responsibility to determine your ring size accurately, and I’ll help you get an accurate sizing as much as I can.
But I understand errors happen, so I’ll resize your ring once, free of charge, after purchase. Just let me know the correct size you need and return the ring to me.
For rings from earlier collections, please get in touch and I’ll do my best to help, on a case-by-case basis.
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REFUNDS
Once your return is received and inspected, I’ll be in touch to discuss your refund. Refunds are typically issued electronically via the original payment method through the website’s payment gateway.
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SALE ITEMS
Only regular-priced items may be refunded. Sale items cannot be refunded unless the item is faulty and an exchange or repair isn’t possible.
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GIFTS
If you’ve received an item as a gift, you’ll receive a gift credit for the value of your return, or an exchange can be made. I don’t refund gift purchases, and proof of purchase will be required ~ I can help with this in many circumstances.